FAQ
Frequently Asked Questions
We do our best to process all orders in 1-3 business days. If you need to change or cancel your order, please follow these steps:
- Log in onto your Raxid Fit account and chat with our support team right away
- Send us a message or open a ticket
- Include your order number and request
We cannot guarantee order changes/cancellations. We will do our best to accommodate your request if it is received within the stated time frame before shipping.
Please be aware that a warranty could be voided for any item in our store which has been damaged (negligence, normal or improper use), altered, poorly maintained, stored, or handled by the user. All specific issues regarding a Raxid Fit product that don't meet customer satisfaction will be reviewed on a case-by-case basis.
Warranty does not cover any product that is damaged or delivered defective, due to:
- A result of an accident, misuse, or abuse
- Modification of the product
- By normal wear and tear
- Assembly using incorrect tools
NOTE: Normal wear and tear (small abrasions or minor color fade) are the inevitable signs of age that products show with years of use. This is not covered under warranty. Returns are not accepted for similar situations or reasons.
If you are not satisfied with your purchase, you can return it or exchange it for a replacement or refund within 30 days of receipt. We will 100% refund the price paid for the items.
- Log into your Raxid account
- Fill out the support ticket form or Emial on ukraxid@gmail.com to start the process.
- Provide your order number and your zip code.
- Tell us what item(s) you'd like to return or exchange.
- Choose the reason for the return/exchange.
- Lastly, hit the submit button to send and complete your return.
Note: A 15% restock fee applies to all items that are returned without their original packaging. Items from different orders cannot be returned within the same package, as combining orders/returns will slow down the refund process.
We will accept returns and exchanges within 30 days (from the original purchase date) for issues such as:
- Incorrect size (either too big or too small)
- General dissatisfaction or complaint (don’t like it/thought it was something else)
Unfortunately, we do not accept items that have been worn, washed, or have visible signs of use. If you think you'll need to make a return, please save the original packaging and ensure you don't wash or use the merchandise.
When we decline returns:
- Products cannot be covered in hair, debris or dirt (items will not be accepted).
- Products must be unworn and unwashed with all tags still attached.
- Items that are discontinued or no longer available are non-returnable or refundable.
- Items that were purchased on clearance are non-returnable or refundable.
- Items that have been reserved (on preorder) or require heavy item shipping are non-returnable or refundable.
We inspect all returns by hand. If your return meets any of the reasons above, we have no choice but to reject the return. The item will be shipped back to you and you will be notified of the decision.
- We offer refunds/credits back to the original payment method or as store credit.
- For purchases made by part-card, or part-gift card, the refund will be applied to the gift card first.
- Please note, that we refund the total amount of your items, minus shipping charges.
Once your return is received and inspected, we will send you an email to confirm possession of your returned item. Please allow 3-5 business days for returns processing after your package is received at our location. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. You will see the credit in your account within 3-5 business days.
Free shipping applies to all Over United Kingdom
Most orders arrive between 2-6 business days. As with domestic shipments, we do not ship on Sundays or Holidays. Once the package is shipped and tracking information is emailed to you, you will be able to track your package up until it reaches customs.
Raxid is not responsible for any package once it is delivered at the address provided to us.
International orders are shipped with duties and taxes due upon delivery via our Standard Service.
Once your order is placed and confirmed it can take 1-2 business days for your order to be processed and shipped. Once your order has been shipped, you will receive an email with detailed tracking information. Most orders arrive within 2-6 business days after they're shipped.
We do not process or ship orders on holidays. Orders placed with any shipping method on a Sunday will be processed the next business day. This also applies to Holidays that fall on a Friday or Monday.
We recommend using a physical address when placing an order. While we will do everything possible to ensure your order is delivered on time, Raxid Fit cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, or other carrier-related issues.